Career Opportunities

Receptionist/Clinic Assistant – Part Time

Applications Open. Position posted 27/04/2025.

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Location

Lakes Entrance

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Job Type

Part-Time (15 hours per week).

Must be available on Wednesdays and Fridays.

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Pay Range

$30-$34 per hour (depending on experience and relevant training).

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Who we are looking for

We are a growing medical aesthetics clinic driven to provide the best-in-industry experience and patient care. We are looking for someone exceptional to become part of our team and cultivate our vision. The ideal candidate will present with the utmost professionalism and integrity and will assist with our customer service, front of house duties and the day-to-day running of our clinic.

The Receptionist/Clinic Assistant will be the first point of contact for patients visiting our clinic and will therefore need to be highly presentable, friendly and professional. It is vitally important that the ideal candidate understands and upholds patient confidentiality and discretion.

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Key Responsibilities

Customer Service Expertise

• Greet patients with a friendly, professional, and welcoming attitude and uphold patient confidentiality and the values of our business.

• Manage the clinic’s appointment schedule using our clinic booking software, ensuring efficient flow of patients and minimal wait times. Assist patients with booking, rescheduling, and confirming appointments.

• Answer and direct incoming calls, emails and face-to-face inquiries, providing information about clinic services regarding treatments, pricing, products and general clinic information.

• Follow-up with patients regarding treatment outcomes and satisfaction.

• Lead patients through the pre-consult/follow-up session in preparation for their appointment with the doctor.

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Administrative Support and Expertise

• Accurately process payments and invoices.

• Support the medical team with administrative tasks as needed (e.g., data entry, maintaining office supplies, assist with general preparation of treatment rooms etc.).

• Ensure the reception area is tidy, organized, and stocked with necessary materials. Assist with cleaning floors and surfaces including kitchen and windows.

• Print and make updates to pre-care/after-care, informational and promotional materials. This may on occasion extend to social and other types of media.

• Assist with stock inventory, monthly stock audit and submission of orders for new stock and supplies.

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To excel in this role, we are looking for:

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High level of professionalism and excellent customer service skills

As you are the face of our clinic and brand, it is crucial that you are punctual, motivated, present well and provide an exceptional customer experience.

Fast learner and eagerness to learn

Our business is growing with new treatments and technologies on the way. We need someone who is able to adapt, learn and shows a keen attention to detail to become an expert in our software, governance, products and services.

Able to prioritise and manage multiple tasks

Often you will need to juggle time-critical tasks between patient appointments.

Maintaining high standards of cleanliness and infection control

Patient and staff safety is at the heart of our business and so it is vital that health and safety policies are understood, valued and upheld.

General computer skills

For example: MS Word, Excel, Outlook, socials (Facebook, Instagram), Canva.

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Note: Prior experience in medical reception, nursing, dermal therapy and/or beauty therapy would be viewed favourably but is not essential.

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How to Apply

If you are motivated to work in the medical aesthetics industry and become part of a growing business dedicated to providing exceptional customer service and genuine results, please get in touch with your CV and a brief cover letter telling us about your philosophy and why you would be a good fit for our business. Note: candidates who reach final stages of interviews will be requested to provide contact details for professional references.​​​

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Please email applications or enquiries to careers@refinemedical.com.au